No audio streaming available & partial outage for regular sound measurements

Incident Report for Munisense

Resolved

We have not noticed any more disruptions to our systems. If your device was set to only stream to our backoffice, that data is unfortunately lost between 04:45 and 10:00. Some meters might also have a gap in their regular data, while others will fill the missing data on a later moment. If you have any questions about this or want to know if we can import the data please send us a message on support@munisense.com

Our apologies for any inconvenience caused. We are taking steps to improve our backoffice and prevent this in the future.

Posted May 09, 2025 - 11:59 CEST

Monitoring

We have replaced a faulty switch in the datacenter and every is up and running again. We will monitor the situation for the time being.

If you have any questions please contact support@munisense.com

Posted May 09, 2025 - 10:18 CEST

Investigating

Since ~04:45 our audio streaming infrastructure is down. An engineer is en-route to the datacenter to investigate the issue.

This also has effect on a large portion of sound devices unable to send their regular measurement data.

We will update this page shortly when more information is available.

Posted May 09, 2025 - 08:46 CEST

This incident affected: Env: Noise (Sensor Data Stream, Audio Streaming).